Policy Overview

This policy outlines the guidelines and requirements for clients scheduling, modifying, and canceling appointments with MaDora Stone LLC. Adherence to this policy ensures efficient time management, respects the schedules of both our staff and other clients, and maintains the quality of service we provide.

Scheduling Appointments

Preferred Methods

Appointments can be scheduled via the following methods:

• Online Portal: Our dedicated scheduling platform available on our website.

• Phone: Calling our main office line during business hours.

• Email: Responding to appointment-related communications from our scheduling team.

Required Information

All clients must provide the following details when booking an appointment:

• Full Name

• Contact Phone Number

• Email Address

• A brief, accurate description of the service or consultation required

Confirmation

All appointments are tentative until the client receives a formal confirmation notice (usually via email or SMS) from MaDora Stone LLC. This confirmation will include the date, time, location (if applicable), and the name of the assigned consultant or staff member.

Cancellation and Rescheduling

Cancellation/Rescheduling Window

Clients are required to provide a minimum of 24 hours' notice if they need to cancel or reschedule an appointment.

Process for Notification

Cancellations and rescheduling requests should be made through the same method used for booking, or by replying directly to the confirmation email/SMS. Voicemail messages left outside of business hours are only considered received at the start of the next business day.

Fees for Late Cancellation or No-Show

Note: The assessed fee must be paid before any future appointments can be booked.

Punctuality

Client Arrival Time

Clients are expected to arrive on time for their scheduled appointment. We recommend arriving 5-10 minutes early for initial appointments to complete any necessary paperwork.

Late Arrival Protocol

• 5-15 Minutes Late: We will endeavor to accommodate the client, but the appointment time may be shortened to avoid impacting the next client's schedule. The full service fee remains applicable.

• More than 15 Minutes Late: The appointment may be considered a "Late Cancellation" or "No-Show" at the discretion of MaDora Stone LLC staff, and the corresponding fee will be assessed. The client will be asked to reschedule.

Staff Cancellation

In the rare event that MaDora Stone LLC must cancel an appointment, we will notify the client as soon as possible and offer the option to immediately reschedule or receive a full refund for any prepayment made. We strive to provide at least 24 hours' notice for any staff-initiated changes.