Terms of service.

Please review the Payment Terms of Service and the Refund Policy. You must acknowledge your agreement to these terms before the acceptance of any payment. A PDF copy of the policies is attached for your record.

Payment Terms of Service & Refund Policy

  • Review/Updated: June 1, 2025

  • Effective Date: December 23, 2021

  1. Introduction: This Payment Terms of Service Policy outlines the terms and conditions associated with payments made for services provided by MaDora Stone LLC. By completing a payment, you agree to comply with these terms.

  2. Payment Methods: We accept a variety of payment methods, including but not limited to: - Credit and Debit Cards - PayPal - Bank Transfers - Other forms of electronic payment (as specified on our payment page)

  3. Payment Processing: Payments are processed at checkout. You will receive a confirmation of your order and payment via email once the transaction is successful.

  4. Pricing: All prices are listed in U.S. currency and are subject to change. Taxes, shipping, and other applicable fees will be displayed during checkout.

  5. Refunds and Returns: Refunds and returns are subject to our Refund Policy [insert link/reference to the Refund Policy if applicable]. Please review this policy for details on how to initiate a return or request a refund.

  6. Late Payments: If payment is not received within the stipulated timeframe, a late fee may be applied. Continued failure to make payment may result in account suspension or termination.

  7. Security: We take the security of your payment information very seriously. All transactions are secured using industry-standard encryption methods. We do not store sensitive payment information on our servers.

  8. Changes to the Payment Terms: We reserve the right to amend these payment terms at any time. Any changes will be communicated through our website or via email. Continued use of our services after changes are made constitutes acceptance of the new payment terms.

  9. Contact Information: For questions regarding this Payment Terms of Service Policy, please get in touch with us at: payments@madorstone.com or 203-936-9155

  10. Governing Law: These terms shall be governed by and construed in accordance with the laws of the State of Connecticut/United States.

By agreeing to our payment terms, you confirm that you have read, understood, and accepted the terms outlined in this policy.

Refund Policy

Overview:

We strive to provide exceptional services to all our customers. However, we understand that there may be occasions when a service does not meet your expectations. Our refund policy outlines the conditions under which refunds may be granted.

Eligibility for Refunds:

  1. Service Dissatisfaction: If you are not satisfied with the service provided, please contact us within 7 days of the service completion. We will assess your concerns and determine if a refund is applicable.

  2. Service Errors: If an error occurs during service execution (e.g., an incorrect service is delivered), you are eligible for a full refund if reported within 7 days.

  3. Non-Delivery of Service: If the service was not delivered as agreed, you are entitled to a full refund.

Non-Refundable Services:

  • Fees for services that have been partially completed

  • Services that have been used or consumed.

  • Any service booked and canceled less than 24 hours before the appointment.

Refund Process:

  1. Request Submission: To initiate a refund, please get in touch with our customer service team via email or phone, providing your order details and the reason for your refund request.

  2. Review Period: Once a refund request is received, we will review it and respond within 3-5 business days.

  3. Refund Issuance: If approved, refunds will be processed to the original payment method within 7-10 business days.

Changes to the Policy

We reserve the right to modify this refund policy at any time. Any changes will be communicated through our website or by other means.

Contact Information:

If you have any questions about our refund policy, please get in touch with our customer service team at refunds@madorastone.com or call 203-936-9155.

Thank you for choosing our services! Your satisfaction is our priority.

Disclaimer:

MaDora Stone LLC and its representatives are not licensed attorneys and are not authorized to represent or speak on your behalf before the Internal Revenue Service (IRS). For any legal matters requiring representation before the IRS, particularly concerning Federal and State Tax Returns, it is essential to consult with a qualified attorney. Please be advised that any expenses associated with legal consultation or representation are not included within the scope of services provided by MaDora Stone LLC. Consequently, any costs incurred for legal representation or consultation shall be solely the responsibility of the client. Please don't hesitate to contact our support department with any questions regarding this disclaimer at support@madorastone.com or by calling 203-936-9155.

Your Business is Our Priority. No fuss, no mess, no less than our best, we promise!